Luenna

 is the elven owner of the Pillow Trove. As an NPC, is played by Matthew Mercer.

Appearance
Often wearing a red dress up to the neck with a bit of a window, Madam Luenna had bouncy brunette hair and golden eyes. A female elf, her face showed visible signs of her older age.

The Mighty Nein briefly encountered Madam Luenna in the Pillow Trove when Jester returned to check out.

The Mighty Nein returned to the Pillow Trove victorious after the fight in the Victory Pit. Madam Luenna gave them a special price because of their deeds and as return customers.

Jester was reminded about the letter that Mighty Nein awaited from Astrid, and cast Sending to contact the owner of the Pillow Trove where the delivery had been arranged to be sent. She learned there was a package from Calianna waiting there for her, and an offical-looking letter from the Soltryce Academy.

Jester and Nott suggest stopping at the Pillow Trove on the way to pick up the letter from the Soltryce Academy waiting there, presumably in response to their inquiry regarding Astrid sent months ago. Beforehand, Jester contacts Madam Luenna to reassure yourself that the letter is still there.